企业弥合数字鸿沟的微观机制——来自华为的案例研究

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摘要数字经济时代,通信设施分布不均、应用场景有限等数字鸿沟问题加剧了国家、各类组织及用户之间矛盾,如何弥合数字鸿沟成为社会中各类组织和个体共生的关键。企业作为数字经济主体,其对数字鸿沟的产生与解决具有重要作用。那么,企业如何弥合其与相关社会组织以及个体间的数字鸿沟？现有研究关注数字鸿沟产生的原因及国家和社会层面解决方案,缺乏企业层面的讨论。鉴于此,本研究采用案例研究法,追踪并解析华为弥合数字鸿沟的过程,以回答 “企业如何弥合其与社会中其他组织和个体间数字鸿沟”这一重要问题。研究发现:①基于企业主营业务的赋能机制是其弥合数字鸿沟的重要途径。围绕主营业务,案例企业通过 “从基础设施到产品设计再到知识传授”的逐级赋能弥合3类数字鸿沟,进而实现与合作伙伴、用户及公众共生。②在具体行动中,案例企业通过设定实践目标、执行策略和焦点领域,分阶段消除数字鸿沟。本文结论为其他企业立足自身产品/服务等业务弥合数字鸿沟提供借鉴。

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	张娜娜
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关键词 ：数字鸿沟, 弥合机制, 案例研究, 华为

Abstract：In the era of digital economy, the digital divide problems such as uneven distribution of communication facilities and limited application scenarios of digital products have intensified the contradictions among countries, enterprises and users.Bridging the digital divide has become the key to the symbiosis of each subject.As the main body of the digital economy, enterprises play an important role in the generation and bridging of the digital divide.How to bridge the digital divide between enterprises and relevant social organizations and individuals? Prior literatures mainly focus on the causes and the solutions at the national and social levels, lacking researches on solutions to bridge the digital divide from the enterprise level.In view of this, this study uses the method of case study to track and analyze the process of Huawei bridging the digital divide, in order to answer the important question of ‘how to bridge the digital divide between enterprises and other organizations and individuals in society’.The findings are as follows.①The enabling mechanism based on the main business of enterprises is an important way for enterprises to bridge the digital divide.Around its main business, the case enterprise bridges three types of digital divide through the step-by-step enabling mechanism of “from infrastructure to product design to knowledge transfer”, and then achieve symbiosis with partners, product users and the public.②In the process of specific actions, the case enterprise bridges the digital divide in stages by setting practical goals, implementation strategies and focus areas.These findings on the mechanisms of bridging the digital divide can help provide guidance and reference for other enterprises to bridge the digital divide based on their own products/services in the digital economy.

Key words： Digital divide Bridging mechanism Case study Huawei

收稿日期: 2022-03-30

PACS:

F49

基金资助:国家自然科学基金青年项目 “管理学习对后发企业追赶的影响机制研究” (72102013),国家自然科学基金面上项目 “责任式创新范式下新兴技术治理机制研究:双元视角” (72174005),国家自然科学基金重点项目 “中国企业创新链产业链融合发展模式与机制研究” (72232004),国家级大学生创新创业训练计划资助项目 “中国企业数字包容的实现机制研究” (202210004134)。

通讯作者: 梅亮

作者简介: 张娜娜 (1986—),女,新疆乌鲁木齐人,博士、副教授、硕士生导师,研究方向为管理学习、后发企业、数字化、创新与战略管理。

引用本文:

张娜娜, 丁沂珂, 梅亮. 企业弥合数字鸿沟的微观机制——来自华为的案例研究[J]. 中国科技论坛, 2023(4): 113-121.
Zhang Nana, Ding Yike, Mei Liang. The Mechanism of Enterprises Bridging the Digital Divide ——A Case Study from Huawei. , 2023(4): 113-121.

链接本文:

http://www.zgkjlt.org.cn/CN/Y2023/I4/113

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