Abstract:On the basis of the relevant literature review,the influencing factors and drivers of implementing manufacturing enterprises service derivative are summarized.The concept and characteristics of service derivative are proposed under China's manufacturing industry scenario.The related theory of supporting service derivative is expounded.The conceptual model of service derivative path selection is built.Finally,application cases of specific manufacturing enterprises which have implemented service derivative are given.The research conclusions provide a theoretical basis for China's manufacturing enterprises transformation and upgrading.
罗建强,汤娜,赵艳萍. 制造企业服务衍生的理论和实现方法分析[J]. 中国科技论坛, 2015(4): 75-80.
Luo Jianqiang,Tang Na,Zhao Yanping. Theory Analysis on Manufacturing Enterprise Service Derivative and Its Implementation Method. , 2015(4): 75-80.
[1]孙林岩,李刚,江志斌等.21世纪的先进制造模式——服务型制造[J].中国机械工程,2007,18(19):2307-2312. [2]Vandermerwe S,Rada J.Servitization of Business:Adding Value by Adding Services[J].European Management Journal,1988,6(4):314-324. [3]Hill A D,Collier C,Froehle J,et al.Research Opportunities in Service Process Design[J].Journal of Operations Management,2002,(1):1-14. [4]国务院发展研究中心课题组.要素成本上涨对我国制造业的影响[J].中国国情国力,2013,(11):10-12. [5]孙林岩.服务型制造——理论与实践[M].北京:清华大学出版社,2009. [6]钟振东,唐守廉,Pierre Vialle.商品主导逻辑与服务主导逻辑对比研究——基于顾客价值[J].市场营销,2013,(6):54-56. [7]Kuo Y F,Wu C M,Deng W J.The Relationships among Service Quality,Perceived Value,Customer Satisfaction,and Post-purchase Intention in Mobile Value-added Services[J].Computers in Human Behavior,2009,(25):887-896. [8]Cook M B,Bhamra T A,Lemon M.The Transfer and Application of Product Service Systems:from Academia to UK Manufacturing Firms[J].Journal of Cleaner Production,2006,14(7):1455-1465. [9]Jacob F,Ulaga W.The Transition from Product to Service in Business Markets:an Agenda for Academic Inquiry[J].Industrial Marketing Management,2008,37(3):247-253. [10]Berry L L,Shanker V,Parish T J,et al.Creating New Markets through Service Innovation[J].Sloan Management Review,2006,47(2):56-63. [11]简兆权,吴卓深.制造业服务化的路径选择研究——基于微笑曲线理论的观点[J].科学学与科学技术管理,2011,32(12):137-143. [12]宋高歌,黄培清,帅萍.基于产品服务化的循环经济发展模式研究[J].中国工业经济,2005,(5):13-20. [13]杨才君,高杰,孙林岩.产品服务系统的分类及演化——陕鼓的案例研究[J].中国科技论坛,2011,(2):59-65. [14]方润生,郭鹏飞,李婷.基于陕鼓集团案例的制造企业服务化转型演进过程与特征分析[J].管理学报,2014,11(6):889-897. [15]Jiang J C,Sun P,Shie A J.SIX Cognitive Gaps by Using TRIZ and Tools for Service System Design[J].Expert Systems with Application,2011,38(12):14751-14759. [16]Chai K H,Zhang Jun,Tan K C.A TRIZ-based Method for New Service Design[J].Journal of Service Research,2005,8(1):48-66. [17]Jay L,Mohamed A.Innovative Product Advanced Service Systems(I-PASS):Methodology,Tools,and Applications for Dominant Service Design[J].Intelligent Journal of Advanced Manufacturing Technology,2011,52(9-12):1161-1173.